Resolved after 5 hours 58 minutes, on November 6, 2017.
Our Support Center is now fully operational. Customers should see response times and scheduled calls resume as normal.
Update timeline
- monitoring Nov 06, 2017, 03:14 PM UTC
Our support provider, Zendesk is currently experiencing failures on inbound and outbound email processing and talk functionality. We may fail to receive incoming requests. Support email reply times will be delayed and scheduled calls can not be completed until functionality is restored.
- resolved Nov 06, 2017, 09:13 PM UTC
Our Support Center is now fully operational. Customers should see response times and scheduled calls resume as normal.
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