Informed Repricer incident

Uploads list failing to load

Resolved after 1 hour 36 minutes, affecting Webapp, on August 2, 2018.

resolved Aug 02, 2018, 02:02 PM UTC

The uploads page is functional again, the display error was due to a javascript update that prevented the list of files from rendering properly. We have confirmed that the issue was confined to loading and displaying the list of previous uploads. Files uploaded via the app, the API, or from the hosted files service were processed normally.

Started
Aug 02, 2018, 12:25 PM UTC
Resolved
Aug 02, 2018, 02:02 PM UTC
Duration
1h 36m
Detected by Pingoru
Aug 02, 2018, 12:25 PM UTC

Affected components

Webapp

Update timeline

  1. investigating Aug 02, 2018, 12:25 PM UTC

    We have received reports that some users are unable to view uploads in their account and we are investigating.

  2. resolved Aug 02, 2018, 02:02 PM UTC

    The uploads page is functional again, the display error was due to a javascript update that prevented the list of files from rendering properly. We have confirmed that the issue was confined to loading and displaying the list of previous uploads. Files uploaded via the app, the API, or from the hosted files service were processed normally.

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