Informed Repricer incident

9/6 In-App display issue

Resolved after 50 minutes, affecting API, on September 6, 2018.

resolved Sep 06, 2018, 09:39 PM UTC

Our engineers have resolved this issue. No repricing was effected during this time.

Started
Sep 06, 2018, 08:49 PM UTC
Resolved
Sep 06, 2018, 09:39 PM UTC
Duration
50m
Detected by Pingoru
Sep 06, 2018, 08:49 PM UTC

Affected components

API

Update timeline

  1. investigating Sep 06, 2018, 08:49 PM UTC

    We are currently experiencing display issues that may show page loading errors, and may effect the ability to edit SKUs on our listing control panel. In addition, it may appear on the dashboard as if you have no price changes. However, this issue is not effecting repricing. Our engineers are looking into this as we speak.

  2. investigating Sep 06, 2018, 08:49 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 06, 2018, 09:20 PM UTC

    Our engineers have determined that this is being caused by a URL issue. Please login to our application using the following URL: https://app.informed.co/login. Please bookmark this login URL to use going forward.

  4. investigating Sep 06, 2018, 09:38 PM UTC

    We are continuing to investigate this issue.

  5. resolved Sep 06, 2018, 09:39 PM UTC

    Our engineers have resolved this issue. No repricing was effected during this time.

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