Informed Repricer incident
Accounts showing no price changes or orders
Resolved after 1 day 23 hours, affecting Insight Database, on May 13, 2019.
We have been able to confirm that this issue is resolved and all data has been restored.
Affected components
Update timeline
- investigating May 13, 2019, 02:06 PM UTC
We have identified a display-only issue in our system preventing price changes and order data from displaying in users' accounts starting from 6 PM EST yesterday (5/12). This is a top priority our team is actively investigating. We will continue to communicate updates regarding this as received.
- identified May 13, 2019, 02:19 PM UTC
Our engineering team has confirmed this as a display-only issue, specifically an outage preventing repricing activity and order data from being recorded and displayed in users' accounts. They have since rolled out a fix resolving this and are working to restore the missing data to user's accounts.
- monitoring May 14, 2019, 02:22 PM UTC
All data has been restored. We will continue to monitor to ensure everything remains working as expected.
- resolved May 15, 2019, 01:15 PM UTC
We have been able to confirm that this issue is resolved and all data has been restored.
Your product runs on more than Informed Repricer
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services