Informed Repricer incident

Delayed Upload Processing

Resolved after 23 hours 21 minutes, affecting Upload Processing, on July 9, 2019.

resolved Jul 10, 2019, 01:17 PM UTC

We have been able to confirm that this issue is resolved and that our system is continuing to process uploads successfully at their normal rate.

Started
Jul 09, 2019, 01:56 PM UTC
Resolved
Jul 10, 2019, 01:17 PM UTC
Duration
23h 21m
Detected by Pingoru
Jul 09, 2019, 01:56 PM UTC

Affected components

Upload Processing

Update timeline

  1. identified Jul 09, 2019, 01:56 PM UTC

    We identified a slowdown in our system causing a delay in upload processing. We are working to process all backlogged uploads with the "pending" status. During this time, new uploads may also experience a delay while our system continues to process all uploads in the queue. We have made this a top priority and are working to expedite this process as much as possible.

  2. monitoring Jul 09, 2019, 07:42 PM UTC

    Our system has now completed the processing of all backlogged uploads that previously had the "pending" status; any new uploads should now be processing at their normal rate. We will continue to monitor to ensure that all uploads continue to process normally.

  3. resolved Jul 10, 2019, 01:17 PM UTC

    We have been able to confirm that this issue is resolved and that our system is continuing to process uploads successfully at their normal rate.

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