Resolved after 1 day, affecting Orders Download, on December 6, 2019.
Our system has completed processing all backlogged orders; any new orders should now be processing at their normal rate. We will continue to monitor to ensure that all orders continue to process normally.
Affected components
Update timeline
- investigating Dec 06, 2019, 06:28 PM UTC
We identified a slowdown in our system causing a delay in order processing. We are working to process all backlogged orders. During this time, orders from 12/5 onward may take additional time to show in Informed and your Daily Summary email. We have made this a top priority and are working to expedite this process as much as possible.
- resolved Dec 07, 2019, 06:30 PM UTC
Our system has completed processing all backlogged orders; any new orders should now be processing at their normal rate. We will continue to monitor to ensure that all orders continue to process normally.
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