Informed Repricer incident

Degraded application performance

Resolved after 1 day 22 hours, affecting Repricing and Upload Processing and 1 more, on November 25, 2020.

monitoring Nov 26, 2020, 10:01 AM UTC

As of 3:30am EST all systems at MWS have recovered and operations have returned to normal.

Started
Nov 25, 2020, 02:35 PM UTC
Resolved
Nov 27, 2020, 01:22 PM UTC
Duration
1d 22h
Detected by Pingoru
Nov 25, 2020, 02:35 PM UTC

Affected components

RepricingUpload ProcessingReporting

Update timeline

  1. identified Nov 25, 2020, 02:35 PM UTC

    Amazon Web Services is currently experiencing outages and delays which may result in the following degraded performance in Informed: repricing activity, upload processing, and report/template downloads. We are looking into the situation and working to try and get this resolved as soon as possible. Additional updates will continue to be posted here. You can also access Amazon's Status Page to receive updates regarding this outage from their end at the following link: https://status.mws.amazon.com/

  2. monitoring Nov 26, 2020, 10:01 AM UTC

    As of 3:30am EST all systems at MWS have recovered and operations have returned to normal.

  3. resolved Nov 27, 2020, 01:22 PM UTC

    This incident has been resolved.

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