Informed Repricer incident

Unable to authorize new Amazon marketplaces

Resolved after 8 days 1 hour, affecting Marketplace Authorization, on June 15, 2023.

monitoring Jun 23, 2023, 02:37 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 15, 2023, 01:36 PM UTC
Resolved
Jun 23, 2023, 02:41 PM UTC
Duration
8d 1h
Detected by Pingoru
Jun 15, 2023, 01:36 PM UTC

Affected components

Marketplace Authorization

Update timeline

  1. identified Jun 15, 2023, 01:36 PM UTC

    We are currently experiencing an issue preventing new Amazon marketplaces from being added to Informed. Our team has identified the root cause and is working with Amazon directly to get this resolved as soon as possible. This only affects the ability to add new Amazon marketplaces; existing Amazon marketplaces with valid credentials already connected with Informed will continue to fully perform as expected. We will continue to post additional updates here.

  2. monitoring Jun 23, 2023, 02:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 23, 2023, 02:41 PM UTC

    This incident has been resolved.

Your product runs on more than Informed Repricer

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →