Informed Repricer incident
Listings showing Out of Stock or Deleted due to missing data in Amazon FBA reports
Resolved after 12 days 23 hours, affecting Listing download, on August 15, 2024.
Our team has confirmed that FBA listings previously missing from Amazon's reports are now showing as expected. We will continue to monitor to ensure functionality remains working as expected.
Affected components
Update timeline
- identified Aug 15, 2024, 04:30 PM UTC
We have received reports of Amazon FBA products showing as Out of Stock or Deleted in Informed Repricer. After investigation, this was identified to be due to several of Amazon's FBA related reports not containing all active SKUs expected. Our team has opened an escalation directly with Amazon with the Case ID: 15821047711. We will continue to post any additional updates here as we receive them from their team.
- monitoring Aug 21, 2024, 10:02 PM UTC
Our team has confirmed that FBA listings previously missing from Amazon's reports are now showing as expected. We will continue to monitor to ensure functionality remains working as expected.
- resolved Aug 28, 2024, 03:35 PM UTC
This incident has been confirmed to be resolved.
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