Infobip incident

Global (Europe) Viber Inbound Messages degradation

Minor Resolved View vendor source →

Infobip experienced a minor incident on December 1, 2025 affecting Global (Europe), lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 03:10 PM UTC
Resolved
Dec 01, 2025, 04:22 PM UTC
Duration
1h 12m
Detected by Pingoru
Dec 01, 2025, 03:10 PM UTC

Affected components

Global (Europe)

Update timeline

  1. investigating Dec 01, 2025, 03:10 PM UTC

    We are currently verifying a degradation issue affecting Viber messages (MO attachments and media links). Investigations are ongoing as counter measure.

  2. investigating Dec 01, 2025, 03:12 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 01, 2025, 03:12 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 01, 2025, 04:12 PM UTC

    We are no longer observing new occurrences of Viber messages (MO attachments and media links). Recent traffic indicates that media messages are being received and processed as expected. We are closely monitoring the situation with the engineering team as they work towards a resolution to ensure that the issue is entirely resolved.

  5. resolved Dec 01, 2025, 04:22 PM UTC

    The noted incident which affected Viber Inbound messages with media has now been resolved. Start: 01 December 2025 12:49 UTC End: 01 December 2025 14:41 UTC