InEvent incident

Issue with AWS Subnet Traffic Control

Resolved after 30 minutes, affecting API and Platform and 1 more, on September 21, 2022.

resolved Sep 21, 2022, 07:04 AM UTC

There was an issue with our Subnet Traffic Control policy in our public AWS VPC that was blocking HTTP and HTTPS traffic. Once we identified the issue and applied the fixes, there was a delay that lasted for around 30 minutes to apply the new policy to all our subnets.

Started
Sep 21, 2022, 06:00 AM UTC
Resolved
Sep 21, 2022, 06:30 AM UTC
Duration
30m
Detected by Pingoru
Sep 21, 2022, 06:00 AM UTC

Affected components

APIPlatformUK Server Region

Update timeline

  1. resolved Sep 21, 2022, 07:04 AM UTC

    There was an issue with our Subnet Traffic Control policy in our public AWS VPC that was blocking HTTP and HTTPS traffic. Once we identified the issue and applied the fixes, there was a delay that lasted for around 30 minutes to apply the new policy to all our subnets.

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