Incognia experienced a minor incident on October 17, 2024 affecting Global API, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Global API
Update timeline
- investigating Oct 17, 2024, 10:00 PM UTC
Some API requests to the Incognia API are experiencing higher-than-usual latency, especially on the Web Device component.
- identified Oct 17, 2024, 10:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 17, 2024, 10:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 18, 2024, 12:13 AM UTC
This incident has been resolved.