Incognia incident

Processing delays causing higher than usual unresolved_device reason

Major Resolved View vendor source →

Incognia experienced a major incident on April 29, 2025 affecting Global API, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2025, 03:24 PM UTC
Resolved
Apr 29, 2025, 03:40 PM UTC
Duration
15m
Detected by Pingoru
Apr 29, 2025, 03:24 PM UTC

Affected components

Global API

Update timeline

  1. monitoring Apr 29, 2025, 03:24 PM UTC

    We already identified the problem and are monitoring and restoring the services. The degraded performance occurred between 14h and 14:30 UTC, and again around 14:52.

  2. resolved Apr 29, 2025, 03:40 PM UTC

    Service returned to normal around 3:40 pm