Incapsula Outage History

Started Dec 29, 2025, 04:48 PM UTC· resolved Dec 30, 2025, 02:07 AM UTC

1. investigating Dec 29, 2025, 04:48 PM UTC

   Technical teams are investigating a potential issue in the Chicago, IL (ORD and CHI) and Los Angeles, CA (SNA) data centers. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. identified Dec 29, 2025, 08:15 PM UTC

   We have identified the source of the issue in the data center. Technical teams are working on a fix. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

3. monitoring Dec 29, 2025, 10:25 PM UTC

   A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

4. resolved Dec 30, 2025, 02:07 AM UTC

   This incident has been resolved.

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Started Dec 26, 2025, 07:44 AM UTC· resolved Dec 26, 2025, 11:46 AM UTC

1. investigating Dec 26, 2025, 07:44 AM UTC

   We are currently investigating an issue impacting access to the Imperva documentation portal. Our teams are actively working to identify the root cause and restore access as quickly as possible. This issue is limited to the documentation portal only and does not impact Imperva products, customer traffic, or any other security services. Further updates will be provided as more information becomes available.

2. resolved Dec 26, 2025, 11:46 AM UTC

   The issue impacting access to the Imperva documentation portal has been resolved, and normal access has been restored.

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Started Dec 18, 2025, 02:05 PM UTC· resolved Dec 18, 2025, 08:49 PM UTC

1. investigating Dec 18, 2025, 02:05 PM UTC

   Technical teams are investigating a potential issue in the Hanoi, Vietnam data center. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. identified Dec 18, 2025, 02:21 PM UTC

   We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

3. identified Dec 18, 2025, 03:38 PM UTC

   Due to an issue in the data center traffic remains rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

4. identified Dec 18, 2025, 06:54 PM UTC

   We have identified the source of the issue in the data center. Technical teams are working on a fix. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

5. monitoring Dec 18, 2025, 08:18 PM UTC

   A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

6. resolved Dec 18, 2025, 08:49 PM UTC

   Service in the data center has been restored to normal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

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Started Dec 18, 2025, 01:39 PM UTC· resolved Dec 18, 2025, 01:39 PM UTC

1. investigating Dec 18, 2025, 01:39 PM UTC

   this is a test

2. resolved Dec 18, 2025, 01:39 PM UTC

   This incident has been resolved.

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Started Dec 16, 2025, 11:04 AM UTC· resolved Dec 17, 2025, 12:42 AM UTC

1. investigating Dec 16, 2025, 11:04 AM UTC

   We have discovered a potential service degradation, affecting the Imperva Management Portal. The API Security Discovery Dashboard does not return data when loading a custom date range; however, data is visible when viewing the last 24 hours. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

2. investigating Dec 16, 2025, 11:10 AM UTC

   We are continuing to investigate this issue.

3. identified Dec 16, 2025, 11:55 AM UTC

   We have identified the source of the service degradation affecting the API Security Discovery Dashboard. Technical teams are working on a fix. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

4. identified Dec 16, 2025, 12:28 PM UTC

   The fix has been implemented. While recovery is in progress, it may take some time for all services to fully reflect the changes. An estimated time of resolution is not yet available. Further updates to follow.

5. identified Dec 16, 2025, 02:40 PM UTC

   The service is in the recovery phase, and restoration is currently in progress.

6. identified Dec 16, 2025, 07:20 PM UTC

   The fix has been successfully implemented, and recovery is currently in progress. Some services may take additional time to fully reflect the changes. An estimated time of full resolution is not yet available. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

7. monitoring Dec 17, 2025, 12:14 AM UTC

   Technical teams have performed remedial actions and the dashboard on the API Security page is now correctly displaying data. No data has been lost during this event. Technical teams will continue monitoring the system. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

8. resolved Dec 17, 2025, 12:42 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Dec 10, 2025, 11:28 AM UTC· resolved Dec 10, 2025, 12:11 PM UTC

1. investigating Dec 10, 2025, 11:28 AM UTC

   We have detected a potential service degradation affecting Account Takeover (ATO). Customers may encounter errors while onboarding new sites or endpoints. Our technical teams are investigating the issue, and we will provide additional updates as more information becomes available. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. identified Dec 10, 2025, 11:49 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Dec 10, 2025, 11:57 AM UTC

   Technical teams have performed remedial actions and the Account Takeover service has returned to normal service levels. Technical teams will continue monitoring the system. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

4. resolved Dec 10, 2025, 12:11 PM UTC

   The incident has been resolved and normal service levels have been restored for the Account Takeover service. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

Read the full incident report →

Started Dec 07, 2025, 10:00 AM UTC· resolved Dec 07, 2025, 10:43 AM UTC

1. investigating Dec 07, 2025, 10:00 AM UTC

   We have discovered a potential service degradation, affecting the Imperva Management Portal. Security Dashboard and API Security Dashboards are not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. monitoring Dec 07, 2025, 10:16 AM UTC

   Technical teams have performed remedial actions and the Security Dashboard and API Security Dashboards are now correctly displaying data. Technical teams will continue monitoring the system. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

3. resolved Dec 07, 2025, 10:43 AM UTC

   The incident has been resolved and normal service levels have been restored for the Security Dashboard and API Security Dashboards on the Imperva Management Portal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

Read the full incident report →

Started Nov 24, 2025, 02:22 PM UTC· resolved Nov 24, 2025, 04:50 PM UTC

1. investigating Nov 24, 2025, 02:22 PM UTC

   We have bypassed GVA PoP due to an issue detected with CWAF. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. identified Nov 24, 2025, 03:11 PM UTC

   We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

3. monitoring Nov 24, 2025, 03:16 PM UTC

   We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

4. identified Nov 24, 2025, 03:31 PM UTC

   We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

5. monitoring Nov 24, 2025, 04:21 PM UTC

   A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

6. resolved Nov 24, 2025, 04:50 PM UTC

   Service in the data center has been restored to normal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

Read the full incident report →

Started Nov 24, 2025, 12:27 PM UTC· resolved Nov 24, 2025, 02:02 PM UTC

1. investigating Nov 24, 2025, 12:27 PM UTC

   We have discovered a potential issue affecting Imperva security Console Dashboard . Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. investigating Nov 24, 2025, 12:36 PM UTC

   We are continuing to investigate this issue.

3. investigating Nov 24, 2025, 12:52 PM UTC

   We are continuing to investigate this issue.

4. monitoring Nov 24, 2025, 01:00 PM UTC

   Technical teams have performed remedial actions and Imperva Security Dashboard is returning to normal operations. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

5. resolved Nov 24, 2025, 02:02 PM UTC

   This issue has been resolved. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

Read the full incident report →

Started Nov 18, 2025, 07:54 PM UTC· resolved Nov 19, 2025, 01:32 AM UTC

1. investigating Nov 18, 2025, 07:54 PM UTC

   We have discovered a potential service degradation, affecting Imperva Management Portal. The Management Portal website is slow to respond to user actions. All customer websites remain fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. monitoring Nov 18, 2025, 08:29 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Nov 18, 2025, 08:42 PM UTC

   Technical teams have performed remedial actions and the Imperva Management Portal is returning to normal service levels. Technical teams will continue monitoring the system. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

4. resolved Nov 19, 2025, 01:32 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Nov 17, 2025, 11:43 AM UTC· resolved Nov 17, 2025, 02:02 PM UTC

1. identified Nov 17, 2025, 11:43 AM UTC

   We have identified the source of the service degradation that is causing recent configuration changes made in the Imperva Management Portal not to be propagated. Technical teams are working on a mitigation. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. monitoring Nov 17, 2025, 01:00 PM UTC

   Technical teams have performed remedial actions and propagation of configuration changes in the Imperva Management Portal are returning to normal service levels. Technical teams will continue monitoring the system as it may take additional time for the backlog to clear. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

3. monitoring Nov 17, 2025, 01:32 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Nov 17, 2025, 02:02 PM UTC

   The incident has been resolved and normal service levels have been restored for propagation of changes in the Imperva Management Portal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

Read the full incident report →

Started Nov 16, 2025, 06:59 PM UTC· resolved Nov 16, 2025, 08:38 PM UTC

1. identified Nov 16, 2025, 06:59 PM UTC

   We have identified the source of the service degradation that is causing recent configuration changes made in the Imperva Management Portal to be propagated with a delay. Technical teams are working on a mitigation. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. monitoring Nov 16, 2025, 08:08 PM UTC

   Technical teams have performed remedial actions and propagation of configuration changes in the Imperva Management Portal are returning to normal service levels. Technical teams will continue monitoring the system as it may take additional time for the backlog to clear. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

3. resolved Nov 16, 2025, 08:38 PM UTC

   The incident has been resolved and normal service levels have been restored for the Imperva Management Portal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

Read the full incident report →

Started Nov 11, 2025, 07:50 PM UTC· resolved Nov 12, 2025, 12:24 AM UTC

1. investigating Nov 11, 2025, 07:50 PM UTC

   We have discovered a potential service degradation, affecting Imperva Management Portal. Recent configuration changes are not being propagated at this time. Customer sites are still fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. monitoring Nov 11, 2025, 08:40 PM UTC

   Technical teams have performed remedial actions and propagation of configuration changes in the Imperva Management Portal are returning to normal service levels. Technical teams will continue monitoring the system as it may take additional time for the backlog to clear. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

3. resolved Nov 12, 2025, 12:24 AM UTC

   The incident has been resolved and normal service levels have been restored for propagation of changes in the Imperva Management Portal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

Read the full incident report →

Started Oct 30, 2025, 10:24 AM UTC· resolved Oct 30, 2025, 01:07 PM UTC

1. investigating Oct 30, 2025, 10:24 AM UTC

   We have discovered a potential issue affecting SIEM (Security Information and Event Management) Logs. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. identified Oct 30, 2025, 11:22 AM UTC

   We have identified the source of the issue affecting SIEM Logs which may result in a log access disruption for some customers . Technical teams are planning remedial action. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

3. monitoring Oct 30, 2025, 11:53 AM UTC

   Technical teams have performed remedial actions and SIEM logs are returning to normal operations. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

4. resolved Oct 30, 2025, 01:07 PM UTC

   This issue has been resolved. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

Read the full incident report →

Started Oct 26, 2025, 12:45 PM UTC· resolved Oct 26, 2025, 02:33 PM UTC

1. investigating Oct 26, 2025, 12:45 PM UTC

   We have discovered a potential service degradation, affecting the Imperva Protection dashboard. The DNS Protection Management dashboard are not responding.. Customer domains are still fully protected and DNS Resolution is unaffected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. monitoring Oct 26, 2025, 01:09 PM UTC

   Technical teams have performed remedial actions and the DNS Protection Dashboard has been restored. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

3. investigating Oct 26, 2025, 02:31 PM UTC

   The incident has been resolved and normal service levels have been restored for the Imperva DNS Protection dashboard. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

4. resolved Oct 26, 2025, 02:33 PM UTC

   The incident has been resolved and normal service levels have been restored for the Imperva DNS Protection dashboard. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

Read the full incident report →

Started Oct 20, 2025, 08:16 AM UTC· resolved Oct 20, 2025, 11:16 AM UTC

No vendor updates were posted for this incident.

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Started Sep 17, 2025, 08:18 PM UTC· resolved Oct 24, 2025, 05:44 PM UTC

1. identified Sep 17, 2025, 08:18 PM UTC

   Multiple subsea cable cuts in the Red Sea were identified in early September 2025 which have had a tangible impact to transcontinental Internet traffic. This could potentially cause an impact for Cloud WAF and Network DDoS mitigation services. This incident is to communicate awareness of the situation as the subsea cable cuts are outside of Thales control. Thales Network Operations continues to monitor the situation and is consulting with our partners to provide updates on the situation as they become available. We currently do not have an expected time frame for resolution. If you experience an impact to your service, please engage Thales Support for further investigation to determine if it is related to this incident. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. resolved Oct 24, 2025, 05:44 PM UTC

   Our ISPs are continuing to work to ensure sufficient capacity and performance on their respective networks while proceeding with the completion of repairs to multiple subsea fiber systems. Over the past several weeks we have seen a reduced number of monitoring based alerts due to this ongoing issue, and therefore we will be closing out this incident alert. We will continue to monitor the situation and work closely with our ISPs to ensure optimal customer experience. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

Read the full incident report →