[INC-975] Sydney, Australia (SYD) Data Center Issue

Update timeline

1. monitoring Feb 13, 2026, 09:58 AM UTC

   Due to an issue with IPv6 traffic in our Sydney, Australia (SYD) Data Center, IPv6 traffic from SYD has been rerouted away, through an alternative data center in the region. Customers may encounter some latency on IPv6 traffic in the region while we resolve this issue. IPv4 traffic is unaffected and continues to be served by our SYD data center. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. identified Feb 13, 2026, 10:18 AM UTC

   Due to an issue with IPv6 traffic in our Sydney, Australia (SYD) Data Center, IPv6 traffic from SYD has been rerouted away, through an alternative data center in the region. Customers may encounter some latency on IPv6 traffic in the region while we resolve this issue. IPv4 traffic is unaffected and continues to be served by our SYD data center. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

3. identified Feb 13, 2026, 01:08 PM UTC

   Technical teams are continuing to working on a fix for the data center issue. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

4. investigating Feb 13, 2026, 03:56 PM UTC

   The technical teams are currently investigating a potential issue and have deactivated the Sydney (SYD) Data Center, Australia. Traffic has been rerouted to an alternate data center within the same region to maintain service continuity The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

5. identified Feb 13, 2026, 05:36 PM UTC

   The issue has been identified, and our technical teams are actively working on implementing a fix. The Sydney (SYD) Data Center remains temporarily deactivated while remediation activities are in progress. Traffic continues to be rerouted to an alternate data center within the same region to maintain service continuity. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

6. monitoring Feb 13, 2026, 08:16 PM UTC

   A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

7. resolved Feb 13, 2026, 08:53 PM UTC

   Service in the data center has been restored to normal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.