Illustrative Mathematics incident

Certificate connection errors with IM services

Resolved after 3 hours 10 minutes, affecting CMS and Kendall Hunt and 1 more, on September 30, 2021.

identified Sep 30, 2021, 05:09 PM UTC

Our hosting provider has identified an issue with security certificates (https://status.heroku.com/incidents/2365), and are working on a fix. In the meantime, some users may see security warnings when attempting to visit our websites.

Started
Sep 30, 2021, 05:09 PM UTC
Resolved
Sep 30, 2021, 08:20 PM UTC
Duration
3h 10m
Detected by Pingoru
Sep 30, 2021, 05:09 PM UTC

Affected components

CMSKendall HuntClient PortalFacilitator Portal

Update timeline

  1. identified Sep 30, 2021, 05:09 PM UTC

    Our hosting provider has identified an issue with security certificates (https://status.heroku.com/incidents/2365), and are working on a fix. In the meantime, some users may see security warnings when attempting to visit our websites.

  2. resolved Sep 30, 2021, 08:20 PM UTC

    We continue to monitor the situation but believe this issue to now be resolved.

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