Resolved after 2 hours 15 minutes, affecting AccessIM, on April 28, 2025.
The issue is resolved. We tracked the error to an issue with a third party provider that manages the cookie consent banner functionality on AccessIM and we have temporarily disabled the cookie consent banner in response.
Affected components
Update timeline
- investigating Apr 28, 2025, 07:36 PM UTC
Some users are experiencing errors when using AccessIM. Our engineering team is investigating
- investigating Apr 28, 2025, 09:47 PM UTC
The issue is resolved. We tracked the error to an issue with a third party provider that manages the cookie consent banner functionality on AccessIM and we have temporarily disabled the cookie consent banner in response.
- resolved Apr 28, 2025, 09:51 PM UTC
This incident has been resolved.
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