IgniteTech incident
Jive Cloud US and EU: single sign-on failures on some sites
Ongoing since 06:04 PM UTC, affecting Jive Cloud US Region and Jive Cloud EU Region.
Single sign-on has been restored for all Jive Cloud sites that were affected after the 14.4.1 update, through identity-provider configuration updates and, for one site, a rollback to the previous version. We are continuing to monitor to confirm sign-ins remain stable, and we are contacting a small number of customers with expired or expiring identity-provider certificates to schedule updates while a permanent fix will be developed and included in a future Jive release.
Affected components
Update timeline
- identified Nov 09, 2026, 06:04 PM UTC
Since the recent Jive update, users on some Jive sites in the US and EU can't sign in through single sign-on (SSO). We have identified the cause and are fixing the affected sites one by one.
- monitoring Nov 09, 2026, 11:45 PM UTC
Single sign-on has been restored for all Jive Cloud sites that were affected after the 14.4.1 update, through identity-provider configuration updates and, for one site, a rollback to the previous version. We are continuing to monitor to confirm sign-ins remain stable, and we are contacting a small number of customers with expired or expiring identity-provider certificates to schedule updates while a permanent fix will be developed and included in a future Jive release.
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