Idura Verify incident

High error rate for Signatures

Critical Resolved View vendor source →
Started
Apr 24, 2026, 06:09 PM UTC
Resolved
Apr 25, 2026, 06:34 AM UTC
Duration
12h 24m
Detected by Pingoru
Apr 24, 2026, 06:09 PM UTC

Affected components

Idura SignaturesBankID Signing (Norway)

Update timeline

  1. investigating Apr 24, 2026, 06:09 PM UTC

    We are seeing a high error rate for our Signatures product, related to our TSA and QES provider Stø/BankID.

  2. investigating Apr 24, 2026, 06:50 PM UTC

    Our underlying TSA provider (Stø/BankID) is still down, which is affecting all signing operations. BankID QES/CSC is still down, which is affecting Norwegian BankID signing operations.

  3. investigating Apr 24, 2026, 08:09 PM UTC

    TSA services have been restored - Signing with most eIDs is now working again. Signing with BankID is still down.

  4. investigating Apr 24, 2026, 08:15 PM UTC

    Signing with BankID is still down. BankID is investigating the issue.

  5. resolved Apr 25, 2026, 06:34 AM UTC

    Issues with the TSA provided by BankID was resolved around 22:15 CEST Issues with Signing provided by BankID was resolved around 05:27 CEST BankID reports that the "The outage in BankID Signing was experienced due to a maintenance."

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