Idura Verify incident

Danish address lookup service (CPR Kontoret) seems to be down at the moment

Notice Resolved View vendor source →

Idura Verify experienced a notice incident on June 1, 2023 affecting Danish Address Lookup, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2023, 08:36 AM UTC
Resolved
Jun 01, 2023, 09:27 AM UTC
Duration
50m
Detected by Pingoru
Jun 01, 2023, 08:36 AM UTC

Affected components

Danish Address Lookup

Update timeline

  1. investigating Jun 01, 2023, 08:36 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 01, 2023, 08:53 AM UTC

    Looks like the DNS server for the cpr.dk top-level domain is currently offline. This breaks the integration.

  3. identified Jun 01, 2023, 09:00 AM UTC

    CPR Kontoret phone support confirms that they are aware of the issue, and their supplier is actively working on it.

  4. identified Jun 01, 2023, 09:02 AM UTC

    It is possible to follow along on CPR Kontoret's own status page here: https://cprdkprod.statuspage.io/

  5. monitoring Jun 01, 2023, 09:13 AM UTC

    CPR Kontoret maintainers report that the issue has been resolved. We have seen no errors for the last 15 minutes, so that seems to be correct.

  6. resolved Jun 01, 2023, 09:27 AM UTC

    Integration has been stable for about 30 minutes now, closing this incident.