Idura Verify incident

Connection issues to criipto.id domains

Major Resolved View vendor source →

Idura Verify experienced a major incident on April 7, 2026 affecting Idura Verify Authentication Core and Idura Signatures, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2026, 12:14 PM UTC
Resolved
Apr 07, 2026, 02:01 PM UTC
Duration
1h 46m
Detected by Pingoru
Apr 07, 2026, 12:14 PM UTC

Affected components

Idura Verify Authentication CoreIdura Signatures

Update timeline

  1. investigating Apr 07, 2026, 12:14 PM UTC

    We have reports of users failing to connect to *.criipto.id based domains. We are investigating.

  2. investigating Apr 07, 2026, 12:35 PM UTC

    We are continuing to investigate. Multiple network locations are unable to connect to Idura/Criipto domains, while some succeed, and we are still observing succesful logins.

  3. investigating Apr 07, 2026, 01:06 PM UTC

    Users report, and Idura staff confirms, that mobile connections appear unaffected. Multiple network locations still fail, likely due to a faulty network location in Azure.

  4. monitoring Apr 07, 2026, 01:43 PM UTC

    We have reports from customers and our own testing that the network issue is resolved. We will continue to monitor.

  5. resolved Apr 07, 2026, 02:01 PM UTC

    This incident has been resolved.