Idura Verify incident

Signatures API down

Critical Resolved View vendor source →

Idura Verify experienced a critical incident on September 11, 2024 affecting Idura Signatures, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2024, 10:54 AM UTC
Resolved
Sep 11, 2024, 01:07 PM UTC
Duration
2h 13m
Detected by Pingoru
Sep 11, 2024, 10:54 AM UTC

Affected components

Idura Signatures

Update timeline

  1. investigating Sep 11, 2024, 10:54 AM UTC

    Our HSM provider is reporting issues, this is affecting encryption & decryption of stored documents which is a core operation to the signing process.

  2. monitoring Sep 11, 2024, 11:49 AM UTC

    HSM provider appears to have stabilized, and API is operational again. We will continue to monitor.

  3. resolved Sep 11, 2024, 01:07 PM UTC

    This incident has been resolved.