Idura Verify incident

Increased failure rate for Signatures API

Notice Resolved View vendor source →

Idura Verify experienced a notice incident on November 1, 2024 affecting Idura Signatures, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2024, 01:28 PM UTC
Resolved
Nov 01, 2024, 04:32 PM UTC
Duration
3h 3m
Detected by Pingoru
Nov 01, 2024, 01:28 PM UTC

Affected components

Idura Signatures

Update timeline

  1. investigating Nov 01, 2024, 01:28 PM UTC

    We're observing an increased error rate for Signatures API related to signing signatory links, we are investigating root causes and working on mitigations.

  2. identified Nov 01, 2024, 01:56 PM UTC

    First mitigation has been deployed and we're working on a second mitigation now.

  3. identified Nov 01, 2024, 03:22 PM UTC

    Error rate has decreased with initial deploy mitigation. We are now deploying our second mitigation that we hope will reduce error rates to regular levels.

  4. resolved Nov 01, 2024, 04:32 PM UTC

    We have deployed additional mitigations and error rate appears to have returned to normal levels.