Resolved after 1 hour 19 minutes, affecting Idura Signatures, on April 18, 2024.
Our HSM provider has identified and fixed the issue, and are monitoring the results. We are also monitoring the effect of their fix as seen from our systems.
Affected components
Update timeline
- investigating Apr 18, 2024, 10:29 AM UTC
We are seeing issues with the HSM used to encrypt signature documents, we are investigating.
- identified Apr 18, 2024, 10:56 AM UTC
Our HSM provider confirms that they are currently having issues in the EU region. A bit more details are available here: https://status.dpondemand.io
- monitoring Apr 18, 2024, 11:10 AM UTC
Our HSM provider has identified and fixed the issue, and are monitoring the results. We are also monitoring the effect of their fix as seen from our systems.
- resolved Apr 18, 2024, 11:49 AM UTC
This incident has been resolved.
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