Resolved after 3 hours 12 minutes, affecting Idura Signatures, on April 23, 2024.
Error rates and response times appear to have normalized
Affected components
Update timeline
- investigating Apr 23, 2024, 12:15 PM UTC
The HSM powering document encryption and decryption is showing a high error rate, we are investigating,
- investigating Apr 23, 2024, 12:31 PM UTC
Our HSM provider confirms that they are currently having issues.
- investigating Apr 23, 2024, 12:51 PM UTC
HSM provider shows major outage for multiple components, no word yet if the issue has been identified.
- investigating Apr 23, 2024, 01:28 PM UTC
HSM provider has announced a fix, however we're still seeing a high error rate on requests to the Signatures API.
- identified Apr 23, 2024, 01:51 PM UTC
Response times and error rates have improved, we will continue to monitor.
- monitoring Apr 23, 2024, 01:59 PM UTC
Error rates and response times appear to have normalized
- resolved Apr 23, 2024, 03:27 PM UTC
This incident has been resolved.
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