Resolved after 4 hours 9 minutes, affecting Idura Signatures, on August 8, 2024.
Error rate has normalized. We will continue to monitor.
Affected components
Idura Signatures
Update timeline
- investigating Aug 08, 2024, 04:02 PM UTC
We are currently investigating issues with the HSM API used to encrypt/decrypt signature documents
- monitoring Aug 08, 2024, 04:10 PM UTC
The HSM API used for encrypting and decrypting signature documents appear to be fully operational again. We will continue to monitor.
- monitoring Aug 08, 2024, 05:58 PM UTC
We are seeing an increased error rate on our Signatures API, related to HSM issues.
- investigating Aug 08, 2024, 07:20 PM UTC
We are still investigating the root cause of the increased error rates.
- monitoring Aug 08, 2024, 07:46 PM UTC
Error rate has normalized. We will continue to monitor.
- resolved Aug 08, 2024, 08:11 PM UTC
This incident has been resolved.
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