Resolved after 2 hours 13 minutes, affecting Idura Signatures, on September 11, 2024.
HSM provider appears to have stabilized, and API is operational again. We will continue to monitor.
Affected components
Idura Signatures
Update timeline
- investigating Sep 11, 2024, 10:54 AM UTC
Our HSM provider is reporting issues, this is affecting encryption & decryption of stored documents which is a core operation to the signing process.
- monitoring Sep 11, 2024, 11:49 AM UTC
HSM provider appears to have stabilized, and API is operational again. We will continue to monitor.
- resolved Sep 11, 2024, 01:07 PM UTC
This incident has been resolved.
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