Idura Verify incident

Danish MitID is down

Resolved after 2 hours 18 minutes, affecting MitID (Denmark), on May 1, 2025.

resolved May 01, 2025, 02:48 PM UTC

The problem was been reported fixed by IN Groupe. They say the service was back to normal at 14:37 CEST.

Started
May 01, 2025, 12:29 PM UTC
Resolved
May 01, 2025, 02:48 PM UTC
Duration
2h 18m
Detected by Pingoru
May 01, 2025, 12:29 PM UTC

Affected components

MitID (Denmark)

Update timeline

  1. investigating May 01, 2025, 12:29 PM UTC

    We have observed users getting errors when trying to log in with MitID. The errors appear to be in the central MitID core, as they occur independently of which MitID broker is in use.

  2. identified May 01, 2025, 12:50 PM UTC

    The problem has been acknowledged by IN Groupe, the provider of MitID. The problems started at 14:14. We will update when we know more.

  3. identified May 01, 2025, 01:26 PM UTC

    We have not received a notice form IN Groupe that the service should be back to stable operations, but we do observe that MitID seems to be at least partly operational again.

  4. resolved May 01, 2025, 02:48 PM UTC

    The problem was been reported fixed by IN Groupe. They say the service was back to normal at 14:37 CEST.

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