IDNow incident

Service Disruption

Major Resolved View vendor source →

IDNow experienced a major incident on May 22, 2025 affecting Check'nSign.io and IDCheck.io, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
May 22, 2025, 01:02 PM UTC
Resolved
May 22, 2025, 02:02 PM UTC
Duration
1h
Detected by Pingoru
May 22, 2025, 01:02 PM UTC

Affected components

Check'nSign.ioIDCheck.io

Update timeline

  1. investigating May 22, 2025, 01:02 PM UTC

    We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. **ADD_GENERAL_IMPACT** users may be affected. We will send an additional update in 60 minutes.

  2. identified May 22, 2025, 01:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 22, 2025, 01:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 22, 2025, 02:02 PM UTC

    This incident has been resolved.