IDNow incident

Service Disruption for esign with QTSP

Minor Resolved View vendor source →

IDNow experienced a minor incident on May 28, 2025 affecting VideoIdent and eID and 1 more component, lasting 16h 24m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2025, 02:45 PM UTC
Resolved
May 29, 2025, 07:09 AM UTC
Duration
16h 24m
Detected by Pingoru
May 28, 2025, 02:45 PM UTC

Affected components

VideoIdenteIDAutoIdentAutoIdent QESeSignInstantSign

Update timeline

  1. investigating May 28, 2025, 02:45 PM UTC

    We are experiencing higher than normal error rates in our signing service. This only affects customers who use esign with IDnow QTSP.

  2. investigating May 28, 2025, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 28, 2025, 03:34 PM UTC

    A fix has been implemented. Error rates are back to normal values. We will continue to monitor the situation.

  4. resolved May 29, 2025, 07:09 AM UTC

    This incident has been resolved.