IDNow incident

Degraded Performance

Minor Resolved View vendor source →

IDNow experienced a minor incident on June 3, 2025 affecting VideoIdent and AutoIdent and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2025, 06:09 AM UTC
Resolved
Jun 03, 2025, 06:44 AM UTC
Duration
34m
Detected by Pingoru
Jun 03, 2025, 06:09 AM UTC

Affected components

VideoIdentAutoIdentAutoIdent QESPOSeSign Wallet

Update timeline

  1. investigating Jun 03, 2025, 06:09 AM UTC

    We're experiencing an performance degradation and are currently looking into the issue. We will provide regular updates on the issue.

  2. monitoring Jun 03, 2025, 06:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 03, 2025, 06:36 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 03, 2025, 06:44 AM UTC

    This incident has been resolved.