IDNow incident

Degraded Performance

Minor Resolved View vendor source →

IDNow experienced a minor incident on March 4, 2025 affecting VideoIdent and eID and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2025, 11:36 AM UTC
Resolved
Mar 04, 2025, 02:42 PM UTC
Duration
3h 6m
Detected by Pingoru
Mar 04, 2025, 11:36 AM UTC

Affected components

VideoIdenteIDAutoIdentAutoIdent QESeSignInstantSign

Update timeline

  1. investigating Mar 04, 2025, 11:36 AM UTC

    We're experiencing a performance degradation and are currently looking into the issue. We will provide regular updates on the issue.

  2. monitoring Mar 04, 2025, 12:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 04, 2025, 02:42 PM UTC

    This incident has been resolved.