IDNow experienced a critical incident on March 12, 2025 affecting Check'nSign.io, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Check'nSign.io
Update timeline
- investigating Mar 12, 2025, 08:55 AM UTC
We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. Signature users may be affected. We will send an additional update in 60 minutes.
- identified Mar 12, 2025, 09:01 AM UTC
Certificate renewal created a problem in our sign service
- resolved Mar 12, 2025, 09:23 AM UTC
This incident has been resolved.