IDNow experienced a critical incident on March 16, 2025 affecting Check'nSign.io, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Check'nSign.io
Update timeline
- investigating Mar 16, 2025, 07:47 PM UTC
We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. Signature users may be affected. We will send an additional update in 60 minutes.
- identified Mar 16, 2025, 08:08 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 16, 2025, 08:16 PM UTC
This incident has been resolved.