IDNow incident

Service Disruption

Minor Resolved View vendor source →

IDNow experienced a minor incident on March 18, 2025 affecting VideoIdent and AutoIdent and 1 more component, lasting 16h 25m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2025, 04:58 PM UTC
Resolved
Mar 19, 2025, 09:24 AM UTC
Duration
16h 25m
Detected by Pingoru
Mar 18, 2025, 04:58 PM UTC

Affected components

VideoIdentAutoIdentAutoIdent QES

Update timeline

  1. investigating Mar 18, 2025, 04:58 PM UTC

    We are currently experiencing a service disruption. Users using web browsers might not be able to complete identification. Our team is working to identify the root cause and implement a solution.

  2. monitoring Mar 19, 2025, 07:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 19, 2025, 09:24 AM UTC

    This incident has been resolved.