IDNow experienced a major incident on March 17, 2025 affecting YRIS, lasting 2d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 17, 2025, 12:59 PM UTC
We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. YRIS users may be affected. Other service is running as usual. We will send an additional update in 60 minutes.
- identified Mar 18, 2025, 09:03 AM UTC
The root cause has been identified, we are working on a fix to prevent the issue to happen again.
- identified Mar 18, 2025, 01:03 PM UTC
We are working on a hotfix with the development team to resolve that issue. Estimated time of arrival is tomorrow afternoon CET.
- identified Mar 19, 2025, 09:31 AM UTC
YRIS hotfix should be deployed by the end of the day today.
- monitoring Mar 19, 2025, 04:35 PM UTC
A fix has been deployed, we are monitoring the service behaviour.
- resolved Mar 19, 2025, 06:11 PM UTC
This incident has been resolved.