IDNow incident

[NG] Service Performance Degradation

Critical Resolved View vendor source →

IDNow experienced a critical incident on March 28, 2025 affecting Check'nSign.io and IDCheck.io, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2025, 11:33 AM UTC
Resolved
Mar 28, 2025, 11:57 AM UTC
Duration
23m
Detected by Pingoru
Mar 28, 2025, 11:33 AM UTC

Affected components

Check'nSign.ioIDCheck.io

Update timeline

  1. investigating Mar 28, 2025, 11:33 AM UTC

    We are currently experiencing a service performance degradation on NG. Our DevOps team is working to identify the root cause and implement a solution. We will send an additional update in 60 minutes.

  2. identified Mar 28, 2025, 11:47 AM UTC

    We identified the root cause. We are applying a patch.

  3. monitoring Mar 28, 2025, 11:52 AM UTC

    The service is back to stable.

  4. resolved Mar 28, 2025, 11:57 AM UTC

    The incident has been resolved. We keep the platform under close monitoring.