IDNow incident

Service Disruption

Critical Resolved View vendor source →

IDNow experienced a critical incident on March 29, 2025 affecting Check'nSign.io and IDCheck.io and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Mar 29, 2025, 05:38 PM UTC
Resolved
Mar 29, 2025, 06:47 PM UTC
Duration
1h 9m
Detected by Pingoru
Mar 29, 2025, 05:38 PM UTC

Affected components

Check'nSign.ioIDCheck.ioIDCheck.io PVIDYRISeSign

Update timeline

  1. investigating Mar 29, 2025, 05:38 PM UTC

    We are currently experiencing a service disruption. Some service may answer lately or don't answer Our DevOps team is working to identify the root cause and implement a solution. users may be affected. We will send an additional update in 60 minutes.

  2. investigating Mar 29, 2025, 05:53 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 29, 2025, 06:24 PM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Mar 29, 2025, 06:47 PM UTC

    This incident has been resolved.