IDNow incident

[Legacy] Service Disruption due to power outage

Major Resolved View vendor source →

IDNow experienced a major incident on April 29, 2025 affecting Check'nSign.io and IDCheck.io, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2025, 05:19 AM UTC
Resolved
Apr 29, 2025, 07:15 AM UTC
Duration
1h 56m
Detected by Pingoru
Apr 29, 2025, 05:19 AM UTC

Affected components

Check'nSign.ioIDCheck.io

Update timeline

  1. investigating Apr 29, 2025, 05:19 AM UTC

    We are currently experiencing a service disruption on Legacy due to a power outage Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.

  2. investigating Apr 29, 2025, 06:40 AM UTC

    Check'n'Sign users connecting through Legacy environment may be affected. The team is working to identify the root cause.

  3. identified Apr 29, 2025, 07:08 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 29, 2025, 07:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 29, 2025, 07:15 AM UTC

    Legacy services are fully operational now.