IDNow incident

Service Disruption for esign with QTSP

Major Resolved View vendor source →

IDNow experienced a major incident on May 1, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 01, 2025, 08:30 AM UTC
Resolved
May 01, 2025, 08:30 AM UTC
Duration
—
Detected by Pingoru
May 01, 2025, 08:30 AM UTC

Update timeline

  1. resolved May 02, 2025, 12:33 PM UTC

    We experienced a service disruption with our signing service. Our team is working to identify the root cause and implement a solution. Customers who use esign with IDnow QTSP are affected. The issue has been resolved by 19:30 CEST.