ID.me incident

Service Provider Degradation

Minor Resolved View vendor source →

ID.me experienced a minor incident on January 29, 2024 affecting Login Services and NIST 800-63-3 Policies and 1 more component, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2024, 10:17 PM UTC
Resolved
Jan 29, 2024, 11:54 PM UTC
Duration
1h 36m
Detected by Pingoru
Jan 29, 2024, 10:17 PM UTC

Affected components

Login ServicesNIST 800-63-3 PoliciesNIST 800-63-2 Policies

Update timeline

  1. investigating Jan 29, 2024, 10:17 PM UTC

    We're experiencing an elevated level of application errors due to a service provider degradation and are currently looking into the issue. Status updates will be provided as soon as available.

  2. monitoring Jan 29, 2024, 11:13 PM UTC

    A fix has been implemented and we will continue to monitor.

  3. resolved Jan 29, 2024, 11:54 PM UTC

    This incident has been resolved.