ID.me incident

Some users being asked to retry

Minor Resolved View vendor source →

ID.me experienced a minor incident on February 16, 2024 affecting Login Services, lasting 5h 54m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2024, 04:30 PM UTC
Resolved
Feb 16, 2024, 10:24 PM UTC
Duration
5h 54m
Detected by Pingoru
Feb 16, 2024, 04:30 PM UTC

Affected components

Login Services

Update timeline

  1. identified Feb 16, 2024, 08:25 PM UTC

    Due to increased system load, some users may experience a system delay prompt that asks them to retry in 10 minutes

  2. monitoring Feb 16, 2024, 09:50 PM UTC

    A fix has been deployed; we believe all issues are resolved. We are monitoring before fully resolving the issue.

  3. resolved Feb 16, 2024, 10:24 PM UTC

    This incident has been resolved.