ID.me experienced a minor incident on March 19, 2024 affecting Login Services and NIST 800-63-3 Policies and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Login ServicesNIST 800-63-3 PoliciesNIST 800-63-2 PoliciesMFA - Text message or phone callKBA-replacement PoliciesMFA- ID.me Authenticator (Push Notifications)MFA - ID.me Authenticator (Code Generator)MFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)MFA: White Label API
Update timeline
- investigating Mar 19, 2024, 03:42 PM UTC
ID.me applications are experiencing a degradation. We are currently investigating this issue and will provide any further details and updates as soon as available.
- monitoring Mar 19, 2024, 03:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 19, 2024, 04:11 PM UTC
This incident has been resolved.