ID.me experienced a major incident on May 3, 2024 affecting Login Services and NIST 800-63-3 Policies and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)
Update timeline
- investigating May 03, 2024, 08:12 PM UTC
ID.me applications are experiencing a platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.
- identified May 03, 2024, 08:17 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 03, 2024, 08:18 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 03, 2024, 08:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 03, 2024, 08:25 PM UTC
This incident has been resolved.