ID.me experienced a critical incident on May 10, 2024 affecting Login Services and NIST 800-63-3 Policies and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationID.me Shop
Update timeline
- investigating May 10, 2024, 04:51 PM UTC
ID.me applications are experiencing a platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.
- resolved May 10, 2024, 05:22 PM UTC
This incident has been resolved.