ID.me incident

Service Outage

Critical Resolved View vendor source →

ID.me experienced a critical incident on July 11, 2024 affecting Login Services and NIST 800-63-3 Policies and 1 more component, lasting 7h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2024, 04:10 PM UTC
Resolved
Jul 11, 2024, 11:52 PM UTC
Duration
7h 42m
Detected by Pingoru
Jul 11, 2024, 04:10 PM UTC

Affected components

Login ServicesNIST 800-63-3 PoliciesNIST 800-63-2 PoliciesAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesMFA- ID.me Authenticator (Push Notifications)Telecom Possession APIMFA - ID.me Authenticator (Code Generator)Telecom Identity API

Update timeline

  1. investigating Jul 11, 2024, 04:10 PM UTC

    We are currently investigating this issue.

  2. identified Jul 11, 2024, 06:34 PM UTC

    The issue has been identified to be related to a database platform event and the team is working to resolve the issue.

  3. monitoring Jul 11, 2024, 09:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 11, 2024, 11:52 PM UTC

    This incident has been resolved.