ID.me experienced a major incident on July 13, 2024 affecting Login Services and Alumni Verification and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Login ServicesAlumni VerificationCompany Employee VerificationAccount ManagementMFA - Text message or phone callCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)First Responder VerificationMFA - ID.me Authenticator (Code Generator)Government Employee Verification
Update timeline
- investigating Jul 13, 2024, 03:57 PM UTC
We are currently investigating this issue.
- monitoring Jul 13, 2024, 04:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 13, 2024, 04:33 PM UTC
This incident has been resolved.