ID.me experienced a minor incident on October 7, 2024 affecting NIST 800-63-3 Policies and NIST 800-63-2 Policies and 1 more component, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
NIST 800-63-3 PoliciesNIST 800-63-2 PoliciesKBA-replacement PoliciesDocument Identity API
Update timeline
- investigating Oct 07, 2024, 07:56 PM UTC
We detected an application degradation within the ID.me verification flows from a possible downstream service provider and our team is currently investigating.
- monitoring Oct 07, 2024, 08:55 PM UTC
We have identified the issue related to a downstream service provider. The issue has been resolved and we are actively monitoring our services.
- resolved Oct 07, 2024, 09:10 PM UTC
This incident has been resolved.