ID.me incident

Service Degradation

Minor Resolved View vendor source →

ID.me experienced a minor incident on October 8, 2024 affecting Login Services and NIST 800-63-3 Policies and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2024, 03:43 PM UTC
Resolved
Oct 08, 2024, 04:31 PM UTC
Duration
48m
Detected by Pingoru
Oct 08, 2024, 03:43 PM UTC

Affected components

Login ServicesNIST 800-63-3 PoliciesNIST 800-63-2 PoliciesAccount ManagementMFA - Text message or phone call

Update timeline

  1. investigating Oct 08, 2024, 03:43 PM UTC

    We are currently investigating the issue

  2. monitoring Oct 08, 2024, 04:11 PM UTC

    We detected an application degradation within the ID.me login flows and have fixed the issue and our team is monitoring our services to ensure uninterrupted functionality.

  3. resolved Oct 08, 2024, 04:31 PM UTC

    This incident has been resolved.