ID.me incident

Platform Degradation

Minor Resolved View vendor source →

ID.me experienced a minor incident on November 18, 2024 affecting Login Services and NIST 800-63-3 Policies and 1 more component, lasting 10h 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2024, 03:25 PM UTC
Resolved
Nov 19, 2024, 01:37 AM UTC
Duration
10h 12m
Detected by Pingoru
Nov 18, 2024, 03:25 PM UTC

Affected components

Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)

Update timeline

  1. identified Nov 18, 2024, 03:25 PM UTC

    The issue has been identified and the team is deploying a fix

  2. identified Nov 18, 2024, 05:03 PM UTC

    The team is continuing on working on a fix at this time to address the ongoing platform degradation.

  3. monitoring Nov 18, 2024, 06:48 PM UTC

    A fix has been implemented to address the platform degradation and the team will continue monitoring.

  4. resolved Nov 19, 2024, 01:37 AM UTC

    This incident has been resolved.